Privacy Policy

Welcome to Juleàni! Your privacy is important to us, and we are committed to handling your personal data carefully and confidentially. This Privacy Policy explains what data we collect, why we collect it, and how we use this information. By using our website and services, you agree to the terms outlined in this policy.

1. Data We Collect

To provide you with the best possible service, we collect various types of personal data, including:

• Contact Information: Name, address, email address, and phone number when you create an account, contact us, or place an order.

• Order & Payment Details: Payment methods, billing and shipping address, payment history, and purchase history.

• Website Usage Data: IP address, browser type, pages visited, and session duration.

• Marketing Preferences: Subscription to newsletters and promotional communications.

• Social Media Interactions: If you contact us via social media, we may process data provided through your social media account.

2. Purpose of Data Processing

We process your personal data for the following purposes:

• Order Fulfillment: To process orders, handle payments, ship products, and provide order status updates.

• Customer Support: To respond to inquiries, resolve issues, and assist you efficiently.

• Website Enhancement: To analyze website usage and improve functionality and user experience.

• Marketing & Newsletters: To inform you about offers, new products, and updates, provided you have given consent.

• Legal Compliance: To fulfill legal obligations, such as tax and administrative requirements.

3. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when visiting our website. They help us optimize site functionality, remember preferences, and provide relevant advertisements.

Types of cookies we use:

• Essential Cookies: Required for the website to function correctly and to store your preferences.

• Analytical Cookies: Collect statistical data on site usage, such as page visits and browsing time.

• Marketing Cookies: Used to deliver personalized ads based on your browsing behavior.

You can disable or delete cookies via your browser settings, but doing so may affect website functionality.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from loss, unauthorized access, or misuse. Sensitive information, such as payment details, is always encrypted during transmission.

5. Sharing Data with Third Parties

We do not sell or rent your personal data. However, we may share data with trusted partners and service providers who assist us in delivering our services, including:

• Payment Providers: To process transactions securely.

• Logistics Partners: To ensure timely order delivery.

• Marketing Partners: To send newsletters and deliver targeted ads.

• Analytics Partners: To monitor and improve website performance.

These third parties are authorized to process data only as per our instructions and in compliance with applicable laws.

6. Your Rights

You have the right to:

• Access your personal data that we process.

• Request correction or deletion of inaccurate or unnecessary data.

• Object to the use of your data for marketing purposes.

• Withdraw consent for receiving newsletters.

• Request data portability, allowing you to receive your data in a structured format.

To exercise these rights, contact us using the details provided at the end of this policy.

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected or as legally required. Once data is no longer needed, it is securely deleted.

8. Minors

Our website is not intended for individuals under the age of 16. We do not knowingly collect data from minors without parental consent. If we discover unauthorized collection, we will delete such data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and where applicable, we will notify you. We encourage you to review this policy regularly to stay informed about the latest updates.

10. Contact Information

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

Juleàni Customer Service
📧 Email: contact@juleani.com

We take your privacy seriously and will do our best to address your inquiries as promptly as possible.