Important Notes:

• All orders are typically shipped within 1-2 business days after being placed.

• Delivery times depend on the courier and are subject to unforeseen delays due to high demand, traffic, or weather conditions.

• We are not responsible for incorrect addresses, lost packages, or delays after the order has left our warehouse.

• Express shipping is not available at this time.

Shipping Destinations:

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most regions worldwide. However, we are unable to ship to French Polynesia, Russia, and China.

Order & Shipping Process:

Once you place an order, you will receive an order confirmation email. Orders are usually processed and shipped within 1-2 business days. However, unforeseen delays may occur. Delivery time typically ranges between 5-14 business days, depending on the destination and potential delays.

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your package’s journey on our tracking page. You will receive email notifications once your order has been shipped and delivered.

Order Confirmation Issues:

If you have not received an order confirmation, you may have entered an incorrect email address. Please contact us at contact@juleani.com, providing your full name, shipping address, and phone number so we can locate your order.

Order Status Tracking:

You can track your order status at any time on our tracking page by entering your order number and email address. Your order number can be found in your account or confirmation email. The tracking system will display updates such as:

• Ordered → Processing → Ready for Shipment → Shipped → Out for Delivery → Delivered

Order Cancellations & Modifications:

Our team processes orders quickly, so we cannot guarantee order cancellations or modifications once placed. If you have entered an incorrect shipping address, contact us immediately at contact@juleani.com.

Issues Placing an Order?

If you're experiencing difficulties, consider the following:

• Ensure you have a stable internet connection.

• Try using a different browser or device.

• Verify if your card is enabled for international payments.

• Attempt a different payment method or contact your bank.

If issues persist, reach out to us at support@juleani.com.

Delayed or Lost Orders:

We strive to ensure timely deliveries, but delays may occasionally occur. If your order is delayed, please verify that your shipping address is correct. Minor address details, such as apartment numbers, street names, or postal codes, can sometimes be overlooked.

• If your order is delayed: Wait up to 20 business days after shipping. If your order has not arrived by then, contact us at contact@juleani.com, and we will assist you.

• If your order is marked as "Delivered" but you haven't received it:

  • Check the surroundings of your delivery address.

  • Ask neighbors if they received the package on your behalf.

  • Wait at least three business days for potential delivery updates.

  • If still not received after seven business days, contact us at contact@juleani.com, and we will assist you.

We appreciate your patience and support.

Missing or Incorrect Items:

If you received the wrong item or if an item is missing from your order, please contact us within three business days of receiving your package at support@juleani.com. Provide the following details:

• Order number

• Photos of received items and shipping label

Our team will investigate the issue and work with our packing and shipping partners to resolve it.

Juleàni’s Lifetime Color Guarantee

If you experience an issue with the gold or silver color of an item, you can file a claim at any time. Once approved, you are eligible for a replacement or store credit.

• Gift items qualify for store credit only.

• Store credit is calculated based on applied promotional discounts.

• Ensure all previously damaged items are kept for future warranty claims.

• Your item must have been purchased from juleani.com.

• Mystery products and free gifts are not covered under this guarantee.

Covered Under Warranty:

✔ Significant color issues with gold or silver plating.

Not Covered Under Warranty:

✘ Lost jewelry.
✘ Pearl discoloration.
✘ Normal wear and tear (scratches, minor damage).
✘ Damage due to improper use or storage.

To file a claim, contact us at contact@juleani.com with:

• Your current shipping address

• Order number

• Item affected

• Description of the issue

• Photo evidence

Juleàni’s Warranty for Defective or Broken Items

If you receive a defective or broken item due to a manufacturing defect, you have 90 days from the delivery date to file a claim. Once approved, you are eligible for a replacement or store credit.

• Gift items qualify for store credit only.

• Store credit is calculated based on applied promotional discounts.

• Ensure all previously damaged items are kept for future warranty claims.

• Your item must have been purchased from juleani.com.

• Mystery products and free gifts are not covered under this guarantee.

Covered Under Warranty:

✔ Manufacturing defects.

Not Covered Under Warranty:

✘ Lost jewelry.
✘ Normal wear and tear (scratches, minor damage).
✘ Damage due to improper use or storage.

To file a claim, contact us at contact@juleani.com with:

• Your current shipping address

• Order number

• Item affected

• Description of the issue

• Photo evidence (video may be required for items like earring closures)

We appreciate your trust in Juleàni and are committed to providing you with a seamless shopping experience!