Delivery times vary depending on your location. Orders are typically delivered within 6-15 business days. Please note that unforeseen delays due to high demand, traffic, or weather conditions may occur.

Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our tracking page.

Yes, we ship worldwide with a few exceptions.

First, check the surroundings of your delivery address and ask your neighbors. If your package is still missing after 3 business days, we recommend filing a claim with your local courier. If you still can’t locate your order, contact us within 7 business days at contact@juleani.com.

We process orders quickly, so we cannot guarantee cancellations or modifications once your order has been placed. If you entered an incorrect shipping address, contact us immediately at contact@juleani.com.

Try the following:

• internet connection is stable.
  
• different browser or device.
  
• enabled for international transactions.
  
• payment method or contact your bank.
  

If you still experience issues, contact us at contact@juleani.com.

If you wish to return or exchange an item, contact us at contact@juleani.com within 30 days of receiving your order. Provide your order number and the item you’d like to return or exchange. Please note that return shipping costs are the customer’s responsibility.

You may return items within 30 days of delivery for a refund or store credit. Items must be unused, in original packaging, and in their original condition. Gift items can only be exchanged for store credit.

Once we receive and process your return, refunds typically take 2-7 business days to reflect in your account. Refunds are issued to your original payment method.

Yes! Our jewelry is designed to be waterproof, allowing you to wear them daily without worry. Additionally, we offer a lifetime color guarantee on all our jewelry.

Our lifetime color guarantee covers significant color issues with gold or silver jewelry. It does not cover normal wear and tear, minor scratches, or pearl discoloration. If you need to file a claim, contact us at contact@juleani.com.

If your jewelry breaks due to a manufacturing defect within 90 days of delivery, you may be eligible for a replacement or store credit. Contact us at contact@juleani.com with a photo and description of the issue, your order number, and your shipping address.

During checkout, enter your gift card code in the "Discount Code" field to apply your store credit.

We accept major credit cards and international payments. Ensure your payment method is enabled for international transactions.

After a successful payment, you will receive an order confirmation email. If you haven’t received one, check your spam folder or contact us at contact@juleani.com.